These terms and conditions (together with the documents referred to in them) (the “Terms”) apply to your use of the Cook Smart website at www.cooksmart.uk (the “Website”) and to your relationship with us. By accessing this Website and/or placing an order for any of our products (“Products”) you agree to be bound by these Terms. Please read them carefully.

This Website is owned and operated by Adroitx Limited a company registered in England and Wales whose registered office is at __________ Company Registration No. __________. VAT No. _____________

Use of Cook Smart Website

By signing up to our website and purchasing products from Cook Smart, you are agreeing to the terms and conditions of sale, which apply to all transactions. Signing up to the service means we must have the following information:

  • Your address, including the postcode of the billing address associated with the payment card.
  • Your contact number
  • Your email address, so we can supply you with important information such as your order confirmation and any changes to the delivery.

Cook Smart only sells goods on our website to the end user and they should not, in any way, be resold without our prior written consent. There shall be two stages of order confirmation. The first shall be the ‘on screen confirmation’ immediately after the payment has been received, and the second shall be an email to confirm your full order details.

We do not hold your payment details from any previous orders. Therefore, every purchase at cooksmart.uk shall require new payment details entered. It is your responsibility to keep your password secure.

Products, Price and Payment

  • The images of the Products on our Website are for illustrative purposes only. Your Products may vary slightly from those images as computers and other devices can display colours differently and food itself varies in colour and size.
  • You are responsible for opening and inspecting the products upon delivery and then storing them as per instructions. You are also completely responsible for the preparation and cooking of our Products. We accept no liability for any loss, damage or injury arising as a result of your incorrect storage, preparation or cooking of our Products.
  • The price of the Products and any delivery charges will be as quoted on our Website from time to time.
  • Product prices and any delivery charges are liable to change at any time, but changes will not affect orders in respect of which we already sent you a dispatch confirmation.
  • Payments must be paid in advance before we dispatch the product.

Discount Codes

  • You may use a discount code if it has been issued by us for our Products.
  • We may apply maximum limit to the amount you can claim a discount code on.
  • Discount codes may only be applied to future orders and cannot be exchanged or refund for cash.
  • We reserve the right to cancel/reject discount codes at any time if we suspect any fraud.
  • We will not accept any liability if discount codes are lost or stolen

Delivery and Refunds

  • For all orders received before 4:00 PM, we will send a confirmation along with the estimated delivery date.
  • You are responsible for providing the correct delivery address and any special delivery instructions
  • Since our meals are delivered fresh, they cannot be returned to the sender. If you are unavailable, the delivery driver will follow the instructions you provide, so please ensure you specify a safe place or a trusted neighbour who can receive the box on your behalf.
  • Please note, we do not offer international shipping.
  • Since our products are fresh, the standard right to return goods within 14 days does not apply. This is because the food will likely have a best-before date just a few days after delivery.
  • You have the right to cancel your order if you notify us before 4:00 PM. Your refund will be issued using the original payment method.